Twitter was built at the tail end of that era. Their goal was giving everyone a voice. They were so obsessed with giving everyone a voice that they never stopped to wonder what would happen when everyone got one. And they never asked themselves what everyone meant. That’s Twitter’s original sin. Like Oppenheimer, Twitter was so obsessed with splitting the atom they never stopped to think what we’d do with it.
Twitter made the decision to ride the hate wave. With their investors demanding growth, and their leadership blind to the bomb they were sitting on, Twitter decided that the audience Trump was bringing them was more important than upholding their core principles, their ethics, and their own terms of service.
But when companies tell you they need to be more transparent it’s generally because they’ve been caught being transparent. You accidentally saw behind the curtain. Twitter is behaving exactly as it’s been designed to behave.
Source: One person’s history of Twitter, from beginning to end